A little about me

Naveed
Khan.

Curious by nature.
Determined in practice.

I learn how things work, explore new possibilities and keep looking for a way forward.

A curious mind. A personal perspective.
Based in IndiaA few things that keep me curious Personal portfolio / 01

01 / Beyond the work

Room for curiosity.

Learning also happens away from a screen.

What keeps me curious

New places. Different perspectives.

I enjoy travelling, taking photographs and trying experiences beyond my everyday routine. Whether I’m noticing a small detail through a lens, learning in a cockpit or exploring beneath the surface, curiosity is what draws me in.

  • Travel & photography
  • Aviation
  • Scuba & adventure

A different perspective

Learning to fly.

More than 10 hours of hands-on flight experience in a Cessna 172. My interest in aviation continues through flight simulation on VATSIM and IVAO.

General aviation · Flight simulation

Another world to explore

Below the surface.

Scuba diving in the Indian Ocean is another part of my story.

Scuba diving · Indian Ocean

Through my lens

Photography

I love travelling and finding a different perspective in the places I visit.
Photography lets me capture the landscapes, light and small details that make each journey memorable.

Travel · Photography · HBK

02 / About my work

Making sense of
complex problems.

Senior Support Escalation Engineer at Microsoft, with more than 15 years across Azure networking, enterprise networking, network security and technical escalations.

From the first investigation to a practical way forward.

My work combines technical diagnosis, customer communication and collaboration with engineering teams. I also publish PowerShell tools and continue learning through practical labs.

01

Microsoft

May 2024 — Present

Senior Support Escalation Engineer

Complex Azure networking escalations, engineering investigations and customer communication.

View experience details
  • Resolve complex Azure networking escalations for strategic enterprise customers and coordinate frontline support and engineering investigations to diagnose production failures and restore service.
  • Lead high-impact incident analysis and customer communication across hybrid connectivity, routing, DNS, VPN, firewall, load-balancing and application-delivery scenarios.
  • Analyse traffic and platform logs, maintain risk registers and provide capacity-planning guidance during customer reviews.
  • Mentor engineers, contribute Azure networking knowledge to Microsoft Copilot training and build AI agents with Copilot Studio to automate internal tasks and improve engineering workflows.
02

Microsoft

Apr 2022 — Apr 2024

Support Escalation Engineer

Outage resolution and investigations shaped around customer business priorities.

View experience details
  • Drove outage and large-scale incident resolution, coordinating engineering investigations around customer business priorities.
  • Managed incident, configuration and process-management activities for complex customer situations and production incidents.
  • Used Azure diagnostic data, traffic evidence and packet analysis to isolate faults and provide clear remediation guidance.
03

Microsoft

Mar 2020 — Apr 2022

Azure Network Engineer

Azure networking deployment, diagnostics and technical readiness.

View experience details
  • Deployed, configured and diagnosed Azure networking PaaS services: Virtual Network, VPN Gateway, ExpressRoute, Load Balancer, Application Gateway, Azure Firewall and DNS.
  • Reproduced production issues using PowerShell, Azure CLI and ARM templates; advised customers on cloud onboarding and coached engineers on systematic network troubleshooting and support readiness.
04

Mphasis

Jan 2017 — Mar 2020

Senior Principal Infrastructure Engineer

Global infrastructure support across 800+ network devices and 400+ firewall upgrades.

View experience details
  • Administered 800+ network devices globally across Check Point and Fortinet firewalls, Blue Coat proxies, and HP routers and switches.
  • Completed 400+ firewall operating-system upgrades across research and development labs and global data centres; deployed patches, implemented policy changes and resolved VPN faults.
  • Isolated infrastructure faults using ArcSight, firewall logs and NNMi while maintaining change and ticket records in HP Service Manager.
  • Provided Tier 2 and Tier 3 infrastructure support and received quarterly awards for customer-focused delivery.
05

HCL Infotech

Oct 2015 — Jan 2017

Senior Security Analyst

Firewall operations, change implementation and multi-vendor troubleshooting.

View experience details
  • Administered 150+ firewalls across data centres and resolved Tier 2 and Tier 3 incidents on Check Point Gaia R77.3, Juniper SRX and NetScreen.
  • Implemented firewall policies, routing, NAT and VPN changes through Check Point Provider-1, NSM and JUNOS Space.
  • Traced connection failures using STRM and NSM logs and optimised firewall rule bases with Tufin SecureTrack.
  • Documented changes in Remedy for peer and vendor review and supported firewall clean-up and rule optimisation work.
06

Wipro Infotech

Oct 2010 — Oct 2015

Senior Network and Security Engineer

24/7 managed security services for more than 30 global customers.

View experience details
  • Delivered 24/7 managed security services to 30+ global customers across Check Point, Cisco, Juniper, Fortinet, Palo Alto and web and email security platforms.
  • Configured firewall policies, NAT, VPN tunnels and high-availability clusters and investigated network and security incidents.
  • Performed first-level incident analysis, handled user-access management requests and investigated network and security alerts using monitoring tools.
  • Coordinated root-cause analysis with vendors, maintained service availability and produced monthly MIS reports covering infrastructure changes and production impact against SLA commitments.
  • Created ITIL-aligned operating procedures and trained Level 1 and Level 2 engineers.

Technical capabilities

Azure networking
Virtual Network, ExpressRoute, VPN Gateway, Application Gateway/WAF, Azure Firewall, Load Balancer, Private Link, Front Door, Traffic Manager, Bastion, Azure NAT Gateway, DNS, DDoS Protection and hybrid IaaS/PaaS connectivity.
Enterprise networking
TCP/IP, routing, switching, BGP, OSPF, VLANs, VPN, NAT, high availability, packet analysis, capacity review and service restoration.
Network security
Check Point, Fortinet, Juniper SRX and NetScreen, Palo Alto, Cisco, HP and Blue Coat; firewall policy, rule-base review, web and email security, and multi-vendor troubleshooting.
Support & operations
Strategic escalations, major incidents, outage coordination, root-cause analysis, problem and change management, ITIL, SLA delivery, risk documentation, customer communication and engineer mentoring.
Tools & automation
PowerShell, Azure CLI, ARM templates, Wireshark, Log Analytics, ArcSight, Tufin SecureTrack, NNMi, HP Service Manager, Remedy, STRM, NSM and JUNOS Space.

03 / Professional development

Credentials.

Certifications and learning across cloud, networking and security.

CredentialsCertifications & professional development

Microsoft & Azure

  • AZ-700 Azure Network Engineer Associate
  • AZ-104 Azure Administrator Associate
  • AZ-720 Azure Support Engineer for Connectivity Specialty
  • AZ-900 Azure Fundamentals
  • AI-900 Azure AI Fundamentals
  • AB-730 AI Business Professional
  • AB-731 AI Transformation Leader

Security & networking

  • ISC2 Certified in Cybersecurity
  • Check Point CCSA R77
  • Cisco CCNA
  • CCNA Security
  • Cisco Certified Specialist — Web Content Security

Professional development

  • Kepner-Tregoe Problem Solver
  • Linux Academy and Linux Foundation learning
  • Wireshark

04 / Building & exploring

Projects & Practical Learning.

I build tools to investigate technical problems and use my homelab to explore new ideas. Here are the projects, published modules and hands-on experiments behind that learning.

Open source / PowerShell

Tools built to investigate.

NetTrace for Windows diagnostics, DebugURL for DNS, TLS and HTTP analysis, and PrivateDNSZones for Azure DNS automation.

Three published modules · 400+ combined downloads

Explore PowerShell modules

Applied learning / Homelab

Learning by building.

Ubuntu LTS and Docker for testing and hobby projects. Terraform and Git for repeatable lab deployments, version control and technical investigation.

Lab experience only

View lab and learning details

These projects support my learning; they do not imply production ownership. I also built practical solutions at Microsoft Global Hackathon in 2024, 2025 and 2026.

05 / Working together

Testimonials.

Recommendations shared by people I’ve worked with, in their own words.

Ankush G Cloud and Cyber Security ConsultantWorked together on the same teamLinkedIn recommendation ·
Ratnavo Dutta Senior Infrastructure & Cloud Network EngineerWorked together on the same team at MicrosoftLinkedIn recommendation ·
Read the full recommendations on LinkedIn

LinkedIn may require sign-in to view the originals.

06 / Let’s connect

A conversation
is a good start.

Want to talk about my work, exchange ideas or explore working together?

Send me an email

Skills & tools

  • Azure networking
  • ExpressRoute
  • VPN
  • DNS
  • Azure Firewall
  • PowerShell
  • Azure CLI
  • ARM templates
  • BGP
  • OSPF
  • Network security
  • Wireshark
  • Incident analysis
  • Root-cause analysis
  • Engineer mentoring
  • Copilot Studio
  • GitHub Copilot
  • AI Agents
  • Docker · lab
  • Terraform · lab
  • Git · lab