Senior Support Escalation Engineer
Complex Azure networking escalations, engineering investigations and customer communication.
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- Resolve complex Azure networking escalations for strategic enterprise customers and coordinate frontline support and engineering investigations to diagnose production failures and restore service.
- Lead high-impact incident analysis and customer communication across hybrid connectivity, routing, DNS, VPN, firewall, load-balancing and application-delivery scenarios.
- Analyse traffic and platform logs, maintain risk registers and provide capacity-planning guidance during customer reviews.
- Mentor engineers, contribute Azure networking knowledge to Microsoft Copilot training and build AI agents with Copilot Studio to automate internal tasks and improve engineering workflows.


































